Frequently Asked Questions

Here are answers to a few of the most frequently asked questions. If you have a more specific query, please contact us. You can also read our Camp USA Frequently Asked Questions.

Q. I just registered with InterExchange Camp USA. How long will it take for me to get my username and password?
Q. What happens if I make a mistake while I’m logged in to my camp’s page?
Q. I already approved a Pre-Placed applicant. Why is s/he still listed as “On Review?”
Q. What do I do if I want to reconsider someone I previously rejected?
Q. My participant’s visa status is listed as “pending.” Should I be worried?

Q. I just registered with InterExchange Camp USA. How long will it take for me to get my username and password?
A. InterExchange Camp USA will email you your username and password within two working days. (top)

Q. What happens if I make a mistake while I'm logged in to my camp's page?
A. Nothing. If you have made a major change (e.g. accepting or rejecting an applicant) and you need to reverse it, simply call us within the hour. We will correct the problem on our end. Most minor changes that you make (e.g. adjustments to your camp profile, staffing needs, etc.) you can change as many times as you like, so you can correct errors yourself. (top)

Q. I already approved a Pre-Placed applicant. Why is s/he still listed as "On Review?"
A. Pre-Placed applicants remain on review until their applications are complete. For a list of items that your applicant is missing, please click on his or her name. (top)

Q. What do I do if I want to reconsider someone I previously rejected?
A. Call us. We will tell you if the applicant is still available. (top)

Q. My participant's visa status is listed as "pending." Should I be worried?
A. Keep in mind that a participant cannot apply for a visa until s/he has a placement at camp. Visa processing times vary by country, but most participants will wait at least a month to receive their visas. In short, there is no need to worry unless there is less than a month before camp starts and you hired the participant several months ago. InterExchange will keep you updated on any potential visa problems, but feel free to call us at any time to ask about the process or about specific countries. (top)