Where to Turn if You Have a Problem

InterExchange Au Pair USA has a long record of success in matching au pairs with host families, and the vast majority of our placements work out very well. (Many host families even wish to extend their au pair’s placement.)

In certain rare circumstances, au pairs and host families run into challenges. In these cases, your local coordinator will provide the guidance and support to resolve the situation. First, she will arrange a “three-point” meeting with you and your host parents. In many cases, this meeting resolves the issues at hand. Open communication and dialogue are very important in the au pair/host family relationship. Simply sitting down together can often clear up miscommunications.

Ending a Placement

If the three point meeting does not solve the problems, the host family and the au pair may decide to end the placement early. If that’s the case, the local coordinator will work to reassign you to a different host family in a new area. She will also match your host family with a new au pair.

Other Problems or Emergencies

Your local coordinator is your first point of contact if you encounter any problems during your stay. Notify her if you encounter a medical problem, an emergency with your family in your home country, or any other issues that require attention.

You will have medical and accident insurance during your stay in the United States, so you will have access to medical care if you require it.