Payment and Refund Policies


We strongly recommend purchasing trip cancellation insurance coverage at the time of making any initial payment for a program.

For Au Pair, Learn Spanish, Teach English, and any other program booked directly through a program provider, please refer to the provider’s payment and cancellation terms.


Sustainable Action Costa Rica

Within 7 days of paying your initial deposit (if paid at least 45 days in advance of the trip start date) we will gladly issue a refund minus a $50 administrative fee should you decide to cancel. For cancellation 45 days or more prior to the departure date we will issue a refund minus your $250 deposit. For cancellation 15-44 days prior to the departure date we will issue a refund in the amount of 50% of the program fee. For cancellation 15 days or less prior to departure date, no refunds will be issued.

Theater & History in the UK

Within 7 days of paying your initial deposit (if paid at least 45 days in advance of the trip start date) we will gladly issue a refund minus a $50 administrative fee should you decide to cancel. For cancellation 60 days or more prior to the departure date we will issue a refund minus your $250 deposit. For cancellation 31-59 days prior to the departure date we will issue a refund in the amount of 50% of the program fee. For cancellation 14-30 days prior to the departure date we will issue a refund in the amount of 25% of the program fee. For cancellation 15 days or less prior to departure date, no refunds will be issued.

Work & Travel Australia and New Zealand

$100 is paid upon signing up. The balance of your program fee will be due once we receive your flight itinerary with a confirmed arrival date, so that we can finalize your booking. If you cancel more than 14 days before your program start date, you will receive a refund minus the $100 deposit. No refunds will be given for cancellation 15 days or less prior to your program start date. No portion of program fees will be refunded should your program end earlier than anticipated. No refunds will be given in the unlikely event of a visa or work permit denial.

Work & Travel Canada

Your $895 payment represents the full program fee. Once we’ve sent you your R.O. letter, this is non-refundable. If you cancel prior to receiving an R.O. letter, this is refundable minus a $95 cancellation fee. If we are unable to accept your application you will receive a refund of the full program fee. No portion of program fees will be refunded should your program end earlier than anticipated. If adding our Job Placement service: once a job has been offered the additional $295 Job Placement fee is non-refundable. No refunds will be given in the unlikely event of a visa or work permit denial.

Learn about Trip Cancellation Insurance



U.S. Department of State-Designated J-1 Visa Sponsor
Alliance for International Exchange
The International Coalition for Global Education and Exchange
European-American Chamber of Commerce New York
Global Ties U.S.
International Au Pair Association
WYSE Travel Confederation