Payment and Refund Policies


These policies are valid for all participants who are citizens of the United States and who created an application after May 14, 2018. If you started your application on or before this date, please see our former policy.


Au Pair and Teach English programs

(excludes Au Pair Netherlands and Teach English Thailand)

Your initial $95 payment will be applied to the program fee. This is non-refundable, except in the unlikely event that we are unable to offer you a placement on the program (in this case you will receive a refund). The remainder of the program fee will be due upon confirmation of your placement. If you cancel after your placement is confirmed and prior to program start date, you will receive a refund minus $95. No portion of program fees will be refunded after the program begins. When the fee amount is based on program duration (e.g. Home Tutor programs), no portion of program fees will be refunded should you end your program earlier than anticipated.

Au Pair Netherlands

Your $35 payment represents the full program fee. This is non-refundable, except in the unlikely event that we are unable to offer you a placement on the program (in this case you will receive a refund).

Teach English Thailand

If your application is accepted, you will be asked to pay 50 percent of your program fee. As soon as this partial payment is received we will begin working on your placement. This partial payment is non-refundable, except in the unlikely event that we are unable to place you on the program (in this case you will receive a refund). The remainder of the program fee will be due upon confirmation of your school placement. If you cancel after your placement is confirmed and prior to the program start date, 50 percent of your program fee will be refunded. No portion of program fees will be refunded after the program begins.

Work & Travel Australia, Ireland, and New Zealand

Your program fee will be due once we receive your flight itinerary with a confirmed arrival date, so that we can finalize your program confirmation. If you cancel more than 14 days before your program start date, you will receive a refund minus $95. No refunds will be given for cancellation 14 days or less prior to your program start date.

Work & Travel Canada

Your $795 payment represents the full program fee. Once we’ve sent you your R.O. letter, this is non-refundable. If you cancel prior to receiving an R.O. letter, this is refundable minus a $95 cancellation fee. If we are unable to accept your application you will receive a refund of the full program fee.

For Learn Spanish, Teach English in Costa Rica and any other program booked directly through a program provider, please refer to the provider’s payment and cancellation terms.

Learn about Trip Cancellation Insurance



U.S. Department of State-Designated J-1 Visa Sponsor
Alliance for International Exchange
Exclusive partner of the Erasmus Student Network for J-1 Visa sponsorship of internships in the U.S.
European-American Chamber of Commerce New York
Generation Study Abroad
Global Ties U.S.
International Au Pair Association
WYSE Travel Confederation