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Frequently Asked Questions

How long will it take to receive my card?

Your card should arrive in the mail within six weeks of your application date. It is important that your mailing address on Form SS-5 is accurate to ensure that your card gets delivered to you. If you change your mailing address after you submit your application to the Social Security office, it is your responsibility to inform the Social Security Administration of this change by calling or visiting any Social Security office.

If I am a returning J-1 and have already been issued a Social Security number, do I need to reapply?

No, you do not need to apply for a new number. If you do not remember your number or have lost your card, you will need to apply for a replacement by visiting your local Social Security office, which can be found by visiting: www.ssa.gov/locator.

What if the Social Security Administration won’t accept my documents?

The Social Security Administration will not accept a student’s application and documents if you have not yet registered your housing address in SEVIS. We recommend going to the Social Security office at least five days after initially registering your housing address in SEVIS. The Social Security Administration recommends waiting at least 10 days after arriving in the United States before applying. If they do not accept your application, take detailed notes of what the Social Security officer says and report this information to InterExchange by calling 1.800.621.1202.

What if my Social Security card never arrives?

If you put your employer’s address on the Social Security application Form SS-5, check with them to ensure that they have not received your card. The Social Security Administration can be contacted at: 1.800.772.1213. An update on the application status will usually be given over the phone. In the event that there is an issue with the application, take detailed notes and call InterExchange to help resolve the issue. You can also reapply in person at your local Social Security office, which can be found at: www.ssa.gov/locator.